Frontline Food Team Leader — Service Excellence

Marks & Spencer Plc; Skipton; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Marks & Spencer is looking for a Team Manager in Food to lead from the front on the shop floor, driving standards, service and commercial results. You will inspire a multi-skilled team, deliver five-star service and maintain strong product presentation even under pressure.

We seek confident, people-first leaders who thrive in fast-moving environments and are capable of coaching others, using data to shape decisions and embracing new ways of working.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive, sometimes difficult conversations.
• A resilient, adaptable mindset with the energy to lead through change.
• Digital confidence and a willingness to embrace new ways of working.
• A natural role model for great service, inclusion and M&S behaviours.

Responsibilities

• You'll be on the shop floor, leading from the front and setting the pace.
• Inspire your team to deliver standout service, sharp product presentation and strong commercial results.
• Drive high standards, safety and availability while continuously raising the bar.
• Lead by example, coaching and developing colleagues to reach their potential.
• Make bold decisions and adapt quickly to changing store needs and customer demands.

Job description

Marks & Spencer is looking for a Team Manager in Food to lead from the front on the shop floor, driving standards, service and commercial results. You will inspire a multi-skilled team, deliver five-star service and maintain strong product presentation even under pressure.

We seek confident, people-first leaders who thrive in fast-moving environments and are capable of coaching others, using data to shape decisions and embracing new ways of working.