Frontline Food Retail Team Leader

Marks and Spencer; Richmond; On-site; GBP 26,000 - 34,000; Full time

Job summary

Marks & Spencer on the shop floor leads the team to deliver standout service, set high standards, and achieve strong commercial results. This role is hands-on, customer-focused, and requires confident decision-making and people leadership in a fast-paced store environment.

You will coach, develop and performance-manage colleagues, using data and insights to drive improvements while modelling inclusive, high-service behaviours that reflect M&S values.

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness with data/insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in constructive conversations and change leadership.
• Digital confidence and willingness to embrace new ways of working.

Responsibilities

• Lead from the front on the shop floor to set pace and standards.
• Inspire and develop a multiskilled team to deliver five-star service.
• Drive strong commercial results through insights, pace and leadership.
• Adapt to fast-moving environment and lead through change.
• Model inclusive, service-oriented behaviours consistent with M&S.

Skills

Team leadership

Retail / customer service experience

Data-driven decision making

Coaching and performance management

Communication and empathy

Job description

Marks & Spencer on the shop floor leads the team to deliver standout service, set high standards, and achieve strong commercial results. This role is hands-on, customer-focused, and requires confident decision-making and people leadership in a fast-paced store environment.

You will coach, develop and performance-manage colleagues, using data and insights to drive improvements while modelling inclusive, high-service behaviours that reflect M&S values.