Shop Floor Team Leader – Food Excellence

Marks and Spencer; St. Neots; On-site; GBP 28,000 - 35,000; Full time

Job summary

Marks and Spencer in the United Kingdom is seeking a Team Manager in Food to lead from the front on the shop floor, set the pace, and raise standards while inspiring your team to deliver standout service and strong commercial results.

You’ll be a confident, people-first leader who thrives in fast-moving environments, coaches others, and drives change with data-informed decisions. This role focuses on great service, inclusion and delivering five-star customer experiences.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive, sometimes difficult conversations.
• A resilient, adaptable mindset with the energy to lead through change.
• Digital confidence and a willingness to embrace new ways of working.
• A natural role model for great service, inclusion and M&S behaviours.

Responsibilities

• Lead from the front on the shop floor, setting the pace and standards.
• Inspire and develop your team to deliver standout style, sharp service and strong commercial results.
• Coach, performance-manage and support continuous improvement, even under pressure.

Skills

Team leadership

Retail experience

Data-driven

Communication

Job description

Marks and Spencer in the United Kingdom is seeking a Team Manager in Food to lead from the front on the shop floor, set the pace, and raise standards while inspiring your team to deliver standout service and strong commercial results.

You’ll be a confident, people-first leader who thrives in fast-moving environments, coaches others, and drives change with data-informed decisions. This role focuses on great service, inclusion and delivering five-star customer experiences.