Frontline Support Officer PO1

Nations Recruitment; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is looking for a candidate for a Social Care role in London. The position involves engaging in data input and front of house support, alongside various administrative tasks related to student services. Successful candidates will need relevant qualifications in business administration, strong customer care skills, and the ability to work in a collaborative team. The role offers a 37-hour workweek with an immediate starting date.

Qualifications

• Relevant qualifications in business administration preferred.
• GCSE A*-C in English and Maths essential.
• Experience in customer service and administration is beneficial.

Responsibilities

• Support data input and administration for the learning process.
• Work collaboratively with a team across services.
• Manage systems to enhance learning and support needs.

Skills

Planning & organising

Customer care skills

Information technology

Analytic skills

Creativity and innovation

Conflict resolution

Education

Relevant Qualification in business administration

GCSE A*-C in English & Maths

GCSE A*-C in ICT/digital skills

Job description

Overview

Job Category: Social Care & Health Non-Qualified

Location: WOOD GREEN LIBRARY, London Borough of Haringey

Hours Per Week: 37.00

Start Date: Immediate Start

Start Time: 09:00

End Time: 17:30

Salary: £19.95

to work as part of the frontline student support services in Haringey Learns. To engage in all aspects of data input, front of house and reception work. to support all aspects of administration from initial meeting, enrolment through to destination, helping to monitor attendance, punctuality and liaise with leadership team. to report data issues when required to relevant leader, to input data onto the management information system. to provide administrative support to tutors, senior tutors, and the leadership team. review absence and submit onto learner track, to use the student database to submit prior learning records for exam purposes. assist the enrolment process, registration and data input during this process ( this is not an exhaustive list and may require other student services related work)

Responsibilities

• Working as part of a team and with staff groups across the service
• Administering systems to support learning
• Identifying learning support needs and barriers to learning
• Delivering standard educational Information, Advice and Guidance
• Understanding of all administrative elements of the learning journey from enrolment to destination
• Motivating people and help raise their aspirations
• Working daytime, evening and weekends when required
• An ability to be solution focused, bring solutions to issues identified rather than being totally reliant on management for the decision-making process
• The ability to collaborate and work in partnership either across curricula, in the community or with partners
• The ability to adopt a whole service approach and to see the bigger picture
• The ability & commitment to supporting inclusion, equality & diversity both in the classroom and with colleagues
• An ability & commitment to promoting all-round well-being & active citizenship
• Evidencing ongoing CPD

Knowledge & Skills

• Planning & organising own workload to meet work priorities
• Information technology and to manage an ongoing workload
• Strong customer care skills
• Ability to use management information systems effectively
• Commitment to promoting Equal Opportunities in all areas of work
• A commitment to and able to demonstrate knowledge of health and safety issues
• Understanding enrolment and initial assessment processes
• Thorough knowledge of educational guidelines and legal requirements, and a sound understanding of relevant policies and procedures
• Highly organised with the ability to multitask and remain calm under pressure
• Creativity and innovation skills
• Analytic skills & Conflict resolution
• Organisational & Solution focused skills
• Good listening skills
• Aspiration for learners’ academic excellence
• Understanding of the national, London & local strategies for adult skills and community tailored learning and plans set out locally and by the Mayor of London that affect residents/learners relating to their progression routes to employment

Qualifications

• Relevant Qualification or equivalent in business administration
• GCSE A*- C or equivalent in English & Maths
• GCSE A*- C or equivalent in ICT / digital skills
• Evidence of additional, relevant academic qualifications related to administration/customer service
• First Aid Trained (Training will be provided where required)
• Evidence of additional, relevant academic qualifications related to digital skills software such as Excel, Word