Frontline IT Support Engineer | MSP & Tech Services

Techary; Orpington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology support provider in the UK is seeking a 1st Line Support Engineer to deliver professional and effective technical support. This role involves handling customer requests, managing incidents, and ensuring a high level of customer satisfaction. Ideal candidates will have strong communication skills, knowledge of Windows and Microsoft 365, and a desire to progress into 2nd line support. The position offers a dynamic environment with strong learning opportunities and a supportive team culture.

Benefits

Birthday as a free day holiday

Social events throughout the year

Free breakfast, snacks, and drinks

Lunch provided on Fridays

Qualifications

• Previous experience in a 1st line support or service desk role.
• Experience within an MSP environment is highly desirable.
• Ability to manage high-volume support requests while maintaining attention to detail.

Responsibilities

• Act as the first point of contact for customer support requests.
• Log, triage, prioritise, and manage incidents.
• Provide 1st line support across various platforms including Windows and Microsoft 365.

Skills

Customer service mindset

Excellent communication skills

Windows 10/11 knowledge

Microsoft 365 knowledge

Basic networking understanding

Ability to work in a fast-paced environment

Education

Relevant certifications (e.g. CompTIA A+, Microsoft Fundamentals)

Tools

Ticketing systems (e.g. HaloPSA, ServiceNow)

Job description

A technology support provider in the UK is seeking a 1st Line Support Engineer to deliver professional and effective technical support. This role involves handling customer requests, managing incidents, and ensuring a high level of customer satisfaction. Ideal candidates will have strong communication skills, knowledge of Windows and Microsoft 365, and a desire to progress into 2nd line support. The position offers a dynamic environment with strong learning opportunities and a supportive team culture.