Frontline IT Service Desk Technician - SLA Expert

DataCareers; England; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading regional support firm is seeking an IT Service Desk Technician based in Gloucester. The role involves delivering first-class support to users, resolving network, application, and device issues. Ideal candidates will have experience with IT infrastructure and a strong background in customer service. You will assist users through various channels and maintain IT processes, ensuring satisfaction while supporting team objectives. This is an excellent opportunity for a proactive and adaptable professional.

Qualifications

• Proven experience in a Service Desk or IT support role.
• Strong understanding of IT infrastructure and hardware devices.
• Knowledge of ITIL Foundation V4 processes is desirable.

Responsibilities

• Respond promptly to incidents and service requests.
• Escalate complex incidents within the IT team.
• Maintain accurate records in line with IT processes.
• Support colleagues to achieve team objectives.

Skills

Service Desk experience

Customer service

Communication skills

Active Directory

Microsoft Office 2016/365

Tools

Windows 10/11

Intune

Exchange Management Console

SharePoint

Job description

A leading regional support firm is seeking an IT Service Desk Technician based in Gloucester. The role involves delivering first-class support to users, resolving network, application, and device issues. Ideal candidates will have experience with IT infrastructure and a strong background in customer service. You will assist users through various channels and maintain IT processes, ensuring satisfaction while supporting team objectives. This is an excellent opportunity for a proactive and adaptable professional.