Frontline Fraud Verification Officer

Government Recruitment Service; Caerphilly; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service in the United Kingdom is seeking a Verification Assurance Officer to work across North West and Wales. The role focuses on identifying and tackling fraud at the frontline, supporting Jobcentre colleagues and improving verification processes.

You will interview claimants face-to-face at Jobcentre locations, contribute to fraud controls, and help educate customers on their responsibilities, with frequent travel as needed within the region.

Responsibilities

• Work closely with Jobcentre and Service Centre colleagues conducting initial evidence interviews, further evidence interviews and verification activities by integrating within those teams in the sites.
• Conduct robust interviews where a colleague has a suspicion on the validity of documents produced for verification of identification, housing costs, children and childcare costs elements of Universal Credit.
• Conduct review meetings with customers in scenarios where the Enhanced Review Team (ERT) and the customer have agreed to bring in evidence relating to their claim to a Jobcentre.
• Provide regular feedback at office meetings on trends, patterns of fraud, and how to detect them. Feed information into specialist risk and intelligence teams within DWP.
• Lead customer education sessions jointly with Jobcentre colleagues to provide clarity on customer responsibilities and the consequences of non-compliance.
• Collate and maintain accurate Management Information (MI) as directed by analysts and performance teams.

Job description

Government Recruitment Service in the United Kingdom is seeking a Verification Assurance Officer to work across North West and Wales. The role focuses on identifying and tackling fraud at the frontline, supporting Jobcentre colleagues and improving verification processes.

You will interview claimants face-to-face at Jobcentre locations, contribute to fraud controls, and help educate customers on their responsibilities, with frequent travel as needed within the region.