Frontline Verification and Fraud Prevention Officer

Government Recruitment Service; Cardiff; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

The Government Recruitment Service is seeking a Verification Assurance Officer to join a frontline fraud prevention team covering North West and Wales. You will interview claimants, work with Jobcentre colleagues and Service Centres to verify evidence and deter fraud in the welfare system.

This permanent, full-time role requires on-site operation from a Jobcentre location in Cardiff, with travel between sites as needed.

Qualifications

• Strong interviewing and evidence gathering abilities.
• Ability to interpret verification documents and identify fraud indicators.
• Experience in communicating complex information clearly to claimants.

Responsibilities

• Conduct initial and follow-up evidence interviews with claimants and colleagues.
• Verify identification, housing costs, and other claim elements within Universal Credit frameworks.
• Lead customer education sessions on responsibilities and fraud awareness.

Skills

Interviewing

Fraud awareness

Communication skills

Data analysis

Stakeholder engagement

Job description

The Government Recruitment Service is seeking a Verification Assurance Officer to join a frontline fraud prevention team covering North West and Wales. You will interview claimants, work with Jobcentre colleagues and Service Centres to verify evidence and deter fraud in the welfare system.

This permanent, full-time role requires on-site operation from a Jobcentre location in Cardiff, with travel between sites as needed.