Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Bury; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is seeking a Verification Assurance Officer to join the North West and Wales team, based in a Jobcentre location. The role focuses on interviewing claimants and strengthening fraud controls on the frontline.

This permanent, full-time position aims to prevent fraud entering the welfare system, reduce customer debt, and support the Fraud, Error and Debt strategy. Strong communication and frontline collaboration are essential.

Qualifications

• Experience in interviewing for verification of documents.
• Knowledge of welfare fraud prevention would help.
• Ability to work in a fast-paced frontline environment.

Responsibilities

• Conduct initial and further evidence interviews.
• Verify identification, housing costs, and childcare elements.
• Lead customer education sessions with Jobcentre colleagues.
• Provide regular feedback on fraud trends to risk teams.
• Maintain accurate MI as directed by analysts and performance teams.
• Frequent travel between sites may be required.

Skills

Interviewing

Fraud prevention

Stakeholder engagement

Frontline verification

Job description

Government Recruitment Service is seeking a Verification Assurance Officer to join the North West and Wales team, based in a Jobcentre location. The role focuses on interviewing claimants and strengthening fraud controls on the frontline.

This permanent, full-time position aims to prevent fraud entering the welfare system, reduce customer debt, and support the Fraud, Error and Debt strategy. Strong communication and frontline collaboration are essential.