Frontline Verification & Fraud Prevention Officer

Government Recruitment Service; Fleetwood; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Government Recruitment Service is seeking a Verification Assurance Officer to join a new team across North West and Wales. The role involves interviewing claimants, verifying documents and collaborating with Jobcentre colleagues to detect and prevent fraud in the welfare system.

The position is full-time and based in Fleetwood, with mandatory on-site work and occasional travel. You will contribute to fraud strategy and provide MI updates to analysts and performance teams.

Qualifications

• Interviews with claimants to verify information and documents.
• Ability to identify potential fraud on the frontline and escalate as needed.
• Strong communication to educate customers on responsibilities.

Responsibilities

• Work closely with Jobcentre colleagues conducting initial evidence interviews and verification activities.
• Conduct robust interviews to validate identification, housing costs, and other UC elements.
• Lead outreach sessions to educate customers on responsibilities and consequences of non-compliance.
• Maintain accurate Management Information (MI) as directed by analysts.
• Travel between sites may be required depending on business needs.

Skills

Interviewing claimants

Fraud awareness

Front-line collaboration

Tools

Verification of documents

Job description

Government Recruitment Service is seeking a Verification Assurance Officer to join a new team across North West and Wales. The role involves interviewing claimants, verifying documents and collaborating with Jobcentre colleagues to detect and prevent fraud in the welfare system.

The position is full-time and based in Fleetwood, with mandatory on-site work and occasional travel. You will contribute to fraud strategy and provide MI updates to analysts and performance teams.