Frontline Food Team Leader – Service & Growth

Marks & Spencer Plc; Ellesmere Port; On-site; GBP 35,000 - 48,000; Full time

Job summary

Marks & Spencer Plc is seeking a Team Manager in Foods to lead from the shop floor, set the pace, raise standards and inspire a multi-skilled team to deliver standout service and solid commercial results.

The role requires confidence in data-driven decision making, strong customer focus, and the ability to coach and performance-manage with clarity and empathy in a fast-paced retail environment.

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in constructive conversations when needed.
• Adaptable mindset with energy to lead through change.
• Digital confidence and willingness to embrace new ways of working.
• Natural role model for great service, inclusion and M&S behavior.

Responsibilities

• Lead from the front on the shop floor, setting the pace and raising standards.
• Inspire and develop a multiskilled team to deliver standout service and strong commercial results.
• Use data and insight to drive decisions, priorities and actions.
• Coach, develop and manage performance with clarity and empathy, including difficult conversations.

Skills

Team leadership

Retail experience

Commercial awareness

Data-driven decisions

Performance coaching

Conflict management

Customer service

Change adaptability

Job description

Marks & Spencer Plc is seeking a Team Manager in Foods to lead from the shop floor, set the pace, raise standards and inspire a multi-skilled team to deliver standout service and solid commercial results.

The role requires confidence in data-driven decision making, strong customer focus, and the ability to coach and performance-manage with clarity and empathy in a fast-paced retail environment.