Frontline Food Store Team Leader

Marks and Spencer

Greater London

On-site

GBP 28,000 - 36,000

Full time

6 days ago

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Job summary

Marks and Spencer is seeking a proactive Team Manager in Food to lead from the front on the shop floor, delivering five-star service and strong commercial results. You’ll inspire your team, raise standards and use data to guide decisions in a fast-paced retail environment.

This role demands confident, people-first leadership and a passion for great service. You will shape standards, safety, availability and operational excellence while embracing new ways of working and striving to develop your

Qualifications

Proven experience leading teams in a fast-paced retail or customer-focused environment.
Strong commercial awareness with the confidence to use data and insight to drive results.
Ability to coach, develop and performance-manage with clarity and empathy.
Confidence having constructive, sometimes difficult conversations.
Resilient, adaptable mindset with energy to lead through change.
Digital confidence and willingness to embrace new ways of working.
Natural role model for great service, inclusion and M&S behaviours.

Responsibilities

Lead a team on the shop floor to deliver standout service and strong commercial results.
Set and raise standards related to service, availability and operational excellence.
Coach and develop team members to reach their full potential.
Make bold decisions to drive performance under pressure.