Food Team Leader: Elevate Service & Results on Shop Floor

Marks & Spencer Plc; Norwich; On-site; GBP 32,000 - 42,000; Full time

Job summary

Marks & Spencer Plc is seeking a Team Manager in Food to lead from the front on the shop floor, set high standards, and inspire a multi-skilled team to deliver standout service and strong commercial results. You’ll be a confident, people-first leader in a fast-paced retail environment, driving performance and customer satisfaction with energy and strategic insight.

You will coach, develop, and performance-manage with clarity, embracing change while maintaining a focus on inclusion and service

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behavior's

Responsibilities

• Lead from the front on the shop floor, setting pace and standards
• Inspire and develop the team to deliver excellent service and commercial results
• Drive five-star service, strong availability and operational excellence
• Lead through change with resilience and adaptability
• Use data and insight to drive store performance

Skills

Team leadership

Commercial awareness

Coaching

Communication

Change leadership

Digital confidence

Customer service

Job description

Marks & Spencer Plc is seeking a Team Manager in Food to lead from the front on the shop floor, set high standards, and inspire a multi-skilled team to deliver standout service and strong commercial results. You’ll be a confident, people-first leader in a fast-paced retail environment, driving performance and customer satisfaction with energy and strategic insight.

You will coach, develop, and performance-manage with clarity, embracing change while maintaining a focus on inclusion and service