Shop Floor Team Leader - Food and Service Excellence

Marks and Spencer

Grantham

On-site

GBP 28,000 - 38,000

Full time

14 days+

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Job summary

Marks & Spencer is seeking a Team Manager in Food who will lead from the front on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout service and strong commercial results, even under pressure.

You will be a confident, people-first leader who thrives in fast-moving environments, makes bold decisions, and brings out the best in others.

This is about hands-on leadership, customer focus, and delivering service in line with M&S values.

Qualifications

Proven experience leading teams in a fast-paced retail or customer-focused environment.
Strong commercial awareness with the confidence to use data and insight to drive results.
The ability to coach, develop and performance-manage with clarity and empathy.
Confidence having constructive conversations and managing change.
Digital confidence and a willingness to embrace new ways of working.
A natural role model for great service and inclusion.

Responsibilities

Lead from the shop floor to deliver standout service and strong commercial results.
Coach and develop your team, raise standards and drive operational excellence.
Use data and insight to monitor performance and improve results.
Create a positive, inclusive team culture where people feel valued and motivated.