Frontline Team Manager: Hospitality & Service Leader

Marks and Spencer; Colchester; On-site; GBP 28,000 - 34,000; Full time

Job summary

Marks & Spencer is seeking a Team Manager in Hospitality to lead from the front on the shop floor, setting the pace and raising standards across service, style and availability. You will inspire your multiskilled team to deliver standout customer experiences, even when the pressure is on, and coach others to reach their best.

This hands-on role focuses on delivering five‑star service, using data and insight to drive results, and building a culture where colleagues feel valued and empowered to

Qualifications

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the ability to use data and insights to drive results.
• Able to coach, develop and performance-manage with clarity and empathy.

Responsibilities

• Lead from the front on the shop floor to raise standards and service levels.
• Inspire and develop a multiskilled team to deliver strong commercial results.

Skills

Team leadership

Data-driven

Customer focus

Coaching

Job description

Marks & Spencer is seeking a Team Manager in Hospitality to lead from the front on the shop floor, setting the pace and raising standards across service, style and availability. You will inspire your multiskilled team to deliver standout customer experiences, even when the pressure is on, and coach others to reach their best.

This hands-on role focuses on delivering five‑star service, using data and insight to drive results, and building a culture where colleagues feel valued and empowered to