Food Team Leader: Frontline Excellence & Growth

Marks and Spencer; Greater London; Presencial; GBP 32.000 - 42.000; Jornada completa

Descripción de la vacante

Marks and Spencer on the shop floor leads from the front to reshape stores for the next generation of customers. This role focuses on delivering standout service, strong commercial results and a culture where colleagues feel valued and developed.

You will coach and lead a multiskilled team, own safety and operations standards, and drive performance through insight and decisive leadership in a fast-paced retail environment.

Formación

• Proven experience leading teams in a fast-paced retail or customer-focused environment.
• Strong commercial awareness with the confidence to use data and insight to drive results.
• The ability to coach, develop and performance-manage with clarity and empathy.
• Confidence having constructive, sometimes difficult conversations.
• A resilient, adaptable mindset with the energy to lead through change.
• Digital confidence and a willingness to embrace new ways of working.
• A natural role model for great service, inclusion and M&S behaviours.

Responsabilidades

• Lead a department on the shop floor, delivering standout service and strong commercial results.
• Inspire and develop a motivated multiskilled team.
• Own standards, safety, availability and operational excellence.
• Drive results through insight, pace and strong leadership.
• Create a culture where colleagues feel valued and excited to grow with M&S.

Conocimientos

Leadership experience

Retail / customer-focused environment

Commercial awareness

Coaching & development

Communication & empathy

Change leadership

Digital confidence

Descripción del empleo

Marks and Spencer on the shop floor leads from the front to reshape stores for the next generation of customers. This role focuses on delivering standout service, strong commercial results and a culture where colleagues feel valued and developed.

You will coach and lead a multiskilled team, own safety and operations standards, and drive performance through insight and decisive leadership in a fast-paced retail environment.