Customer Service Supervisor & Duty Manager

Booker Group; Inverness; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Staff discounts

Pension scheme

Health & wellbeing program

Career progression

Job summary

Booker Group in the United Kingdom is seeking a Duty Manager to lead a busy team and contribute to service excellence in our store. This fast-moving role will place you at the heart of day-to-day operations, with direct exposure to our customer base.

You will manage a team of over 40 colleagues, ensure compliance, oversee cash handling, and work with other departments to coordinate deliveries and customer satisfaction. This is a strong career opportunity within food wholesale.

Qualifications

• Experience supervising a team in a retail environment.
• Strong customer service focus with proven conflict resolution.
• Excellent communication and leadership skills.
• Practical knowledge of cash handling and loss prevention.

Responsibilities

• Lead a team of over 40 colleagues on a front-line customer service area.
• Ensure compliance with legal standards and company procedures.
• Manage payroll records and oversee debt collection from customers.
• Coordinate with departments to monitor orders and deliveries.
• Resolve customer issues and drive service improvements.

Skills

Customer service

Team supervision

Retail operations

Cash handling

Job description

Booker Group in the United Kingdom is seeking a Duty Manager to lead a busy team and contribute to service excellence in our store. This fast-moving role will place you at the heart of day-to-day operations, with direct exposure to our customer base.

You will manage a team of over 40 colleagues, ensure compliance, oversee cash handling, and work with other departments to coordinate deliveries and customer satisfaction. This is a strong career opportunity within food wholesale.