Customer Service Supervisor | Lead 40+ Team & Duty Manager

Booker Group plc; Inverness; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Booker colleague card

Tesco discount card

Pension

Eye care benefits

Discounted insurance

Cycle to work scheme

Job summary

Booker Group plc in Inverness is seeking a Duty Manager to lead a busy customer-service team in our Food Wholesaling operation. You will oversee reception and checkout areas, ensuring legal compliance and excellent service across a high-volume environment.

The role involves training staff in cash handling, managing payroll records, and coordinating with other departments to monitor orders and resolve customer issues, while maintaining a positive, customer-focused store atmosphere.

Qualifications

• Experience in retail or wholesale environments.
• Strong communication and problem-solving skills.
• Proven ability to lead a team and manage cash handling.

Responsibilities

• Ensuring that the team comply with legal standards and company procedures at all times.
• Ensuring that your team are fully trained in cash handling to minimise losses
• Controlling debt and recover overdue or failed payments from customers
• Maintaining accurate and timely payroll records.
• Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction
• Liaising with other department Supervisors to monitor orders for delivery
• Managing a team of customer focused individuals throughout reception and checkout area

Skills

Customer service

Team management

Cash handling

Job description

Booker Group plc in Inverness is seeking a Duty Manager to lead a busy customer-service team in our Food Wholesaling operation. You will oversee reception and checkout areas, ensuring legal compliance and excellent service across a high-volume environment.

The role involves training staff in cash handling, managing payroll records, and coordinating with other departments to monitor orders and resolve customer issues, while maintaining a positive, customer-focused store atmosphere.