Customer Service Supervisor & Duty Manager - Food Wholesale

Booker Group plc; Morecambe; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Booker colleague card 10% off + double

Tesco discount after 3 months (up to 4

Tesco Mobile 10% off

Car, home insurance discounts

Eye test discount

Health checks at Tesco Pharmacy

RAC breakdown discounts

Cycle to work scheme

Share Save scheme after 3 months

Pension with employer match

Life Assurance

Health & wellbeing support

Holiday package

Job summary

Booker Group plc in Morecambe invites applications for a Duty Manager role within our Business Centre. You will lead a team of over 40 colleagues and play a key role in the store's management team, stepping in as Duty Manager at times.

This is a fantastic chance to start a career in Food Wholesaling within a dynamic, fast-paced environment. You will ensure adherence to standards, cash handling training, debt recovery, payroll accuracy, and high-quality customer service, while coordinating with

Qualifications

• Passionate about providing exceptional customer service.
• Experience supervising or managing a team in a retail environment.

Responsibilities

• Ensuring that the team comply with legal standards and company procedures at all times.
• Ensuring that your team are fully trained in cash handling to minimise losses.
• Controlling debt and recover overdue or failed payments from customers.
• Maintaining accurate and timely payroll records.
• Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction.
• Liaising with other department Supervisors to monitor orders for delivery.
• Managing a team of customer focused individuals throughout reception and checkout area.

Skills

Customer service

Team management

Communication

Retail experience

Job description

Booker Group plc in Morecambe invites applications for a Duty Manager role within our Business Centre. You will lead a team of over 40 colleagues and play a key role in the store's management team, stepping in as Duty Manager at times.

This is a fantastic chance to start a career in Food Wholesaling within a dynamic, fast-paced environment. You will ensure adherence to standards, cash handling training, debt recovery, payroll accuracy, and high-quality customer service, while coordinating with