Frontline Service Leader & Duty Manager

Tesco; Inverness; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Booker colleague discount 10%

Tesco colleague discount 10–15%

Cycle to work scheme

Descripción de la vacante

Booker is looking for a Duty Manager to lead a busy business centre team of over 40 colleagues within our Inverness store environment. You will support the store management team and rotate as Duty Manager at times, ensuring smooth daily operations and excellent customer service.

This role offers a clear pathway into food wholesaling with a strong focus on people leadership, cash handling compliance, and delivering great service to independent retailers and local customers.

Formación

• Passionate about providing exceptional customer service.
• Flexible, adaptable and enjoys working with, as well as managing a team.
• An excellent communicator and have some experience in supervising or managing a team.
• Practical experience in the retail trade.

Responsabilidades

• Ensuring that the team comply with legal standards and company procedures at all times.
• Ensuring that your team are fully trained in cash handling to minimise losses.
• Controlling debt and recover overdue or failed payments from customers.
• Maintaining accurate and timely payroll records.
• Engaging with customers to prevent or resolve customer issues and complaints, utilising their feedback to improve customer service and satisfaction.
• Liaising with other department Supervisors to monitor orders for delivery.
• Managing a team of customer focused individuals throughout reception and checkout area

Conocimientos

Customer service

Team leadership

Cash handling

Communication

Descripción del empleo

Booker is looking for a Duty Manager to lead a busy business centre team of over 40 colleagues within our Inverness store environment. You will support the store management team and rotate as Duty Manager at times, ensuring smooth daily operations and excellent customer service.

This role offers a clear pathway into food wholesaling with a strong focus on people leadership, cash handling compliance, and delivering great service to independent retailers and local customers.