Frontline Customer Service Advisor - Part-Time, Face-to-Face

North East Combined Authority; South Shields; Presencial; GBP 27.000 - 32.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Descripción de la vacante

North East Combined Authority in South Shields seeks a Customer Service Advisor to provide high-quality, face-to-face assistance at the Town Hall reception. You will handle enquiries as the first point of contact, resolving requests efficiently while maintaining a welcoming environment for all customers.

Working Monday to Friday, 10.00 am – 3.00 pm, on site. The role offers a competitive benefits package with a closing date of 28 October 2026. Visa sponsorship is not provided.

Formación

• Excellent customer focus and strong communication skills.
• Ability to resolve enquiries accurately and promptly.
• Comfort handling sensitive situations and vulnerable customers.
• Presents well in a face-to-face frontline role.

Responsabilidades

• Answer and resolve customer enquiries as the first point of contact.
• Deliver high-quality assistance at the Town Hall reception in South Shields.
• Handle requests for service efficiently and effectively.
• Provide a welcoming, helpful customer experience on site.

Conocimientos

Customer service

Communication

Problem solving

Face-to-face service

Descripción del empleo

North East Combined Authority in South Shields seeks a Customer Service Advisor to provide high-quality, face-to-face assistance at the Town Hall reception. You will handle enquiries as the first point of contact, resolving requests efficiently while maintaining a welcoming environment for all customers.

Working Monday to Friday, 10.00 am – 3.00 pm, on site. The role offers a competitive benefits package with a closing date of 28 October 2026. Visa sponsorship is not provided.