Front-Door Resident Services Advisor (Hybrid)

North Norfolk District Council; East Runton; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Hybrid working

25 days holiday

Pension scheme

Employee assistance program

Free onsite parking

Job summary

North Norfolk District Council is looking for a Customer Services Advisor to be the first point of contact for residents, businesses and visitors. You will help customers access services through phone, email, web chat, online forms and face‑to‑face enquiries at our Cromer office, supporting almost 50,000 households across North Norfolk.

The role is fast paced and varied, with the aim of resolving many enquiries at first contact.

Qualifications

• Confident communicator with a commitment to excellent customer service.
• Ability to stay calm under pressure when handling a wide range of enquiries.
• Team player with a positive attitude and a willingness to learn.

Responsibilities

• First point of contact for residents, businesses and visitors.
• Assist customers via telephone, email, web chat, online forms and face-to-face enquiries in Cromer.
• Provide information and guidance on a broad range of council services.
• Resolve enquiries at the first point of contact where possible and refer to specialists when needed.
• Help customers reach the right outcome with clear information and courteous service.

Skills

Confident communicator

Calm under pressure

Customer service

Team player

Willingness to learn

Desire to help customers

Job description

North Norfolk District Council is looking for a Customer Services Advisor to be the first point of contact for residents, businesses and visitors. You will help customers access services through phone, email, web chat, online forms and face‑to‑face enquiries at our Cromer office, supporting almost 50,000 households across North Norfolk.

The role is fast paced and varied, with the aim of resolving many enquiries at first contact.