Frontline Customer Service Advisor — Permanent 37h/wk

Eastlight Community Homes Limited; Braintree; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Pension

Holiday entitlement

Wellbeing grant

Family leave

Professional memberships

Job summary

Eastlight Community Homes is seeking a proactive Customer Service Advisor to join our frontline team in a busy housing environment. You will handle inquiries across phone, reception, and email, guiding customers through online services and resolving issues with care and accuracy.

The role emphasizes excellent verbal and written communication, attention to detail, and the ability to maintain positive relationships with customers and staff.

Qualifications

• Strong customer service experience preferred.
• Excellent verbal and written communication skills.
• Able to problem solve and maintain attention to detail.

Responsibilities

• Handle customer queries via phone, in person, and email.
• Promote Eastlight’s online services and escalate where needed.
• Maintain positive relationships with customers and colleagues across channels.
• Complete administrative tasks accurately using MS Office tools.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Attention to detail

Tools

MS Office Suite

Job description

Eastlight Community Homes is seeking a proactive Customer Service Advisor to join our frontline team in a busy housing environment. You will handle inquiries across phone, reception, and email, guiding customers through online services and resolving issues with care and accuracy.

The role emphasizes excellent verbal and written communication, attention to detail, and the ability to maintain positive relationships with customers and staff.