Customer Service Advisor - 25 hpw

Government of The United Kingdom

South Shields

On-site

GBP 27,000 - 32,000

Part time

3 days ago

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Job summary

The Government of The United Kingdom is seeking a Customer Service Advisor for 25 hours per week on a permanent, part-time basis at the Town Hall in South Shields. The role offers a pro rata salary of £29,542 per year.

You will deliver a high-quality, customer-focused service by answering and resolving enquiries at the first point of contact, working face-to-face in the town hall reception. Working hours are Monday to Friday, 10:00–15:00, with a closing date of 28 October 2026.

Qualifications

Provide excellent customer-focused service at first point of contact.
Handle enquiries efficiently and effectively.
Face-to-face reception role at Town Hall, South Shields.

Responsibilities

Answer and resolve customer enquiries as first point of contact.
Deal with requests for service efficiently and effectively.
Work face-to-face at Town Hall reception, South Shields.

Job description

Customer Service Advisor - 25 hpw

Job Summary

Contract Type: Permanent
Working Pattern: Part time
Advert Start Date: 20/10/2026
Advert End Date: 28/10/2026 12:00
Salary: £29,542 pa pro rata
Hours per week: 25
Job Category: Admin/Secretarial/Customer Services
Vacancy ID: 303791
Employment Location: Town Hall, South Shields
Post Number: CO06826
Number of posts: 1
Closing date: 28 Oct

Further Information

Customer Service Advisor - 25 hpw
(Town Hall, South Shields)
£29,542 pa pro rata

Hours of Work

Monday to Friday, 10.00 am - 3.00 pm

You will provide an excellent customer focused service by delivering consistently high quality assistance to our customers by answering and resolving their enquiries as the first point of contact and dealing with their requests for service efficiently and effectively.

This role is face to face based at the customer reception at the Town Hall, South Shields, where you could be dealing with vulnerable customers and sensitive situations.

We offer an excellent benefits package and further information is available here - https://www.southtyneside.gov.uk/workinghere

We do not currently offer skilled worker visa sponsorship.

To view our Privacy Notice please visit: https://southtyneside.gov.uk/article/2780/Privacy-notice-for-job-applicants

Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.

Closing date: Noon, Wednesday 28 October 2026.

Supporting documents