Customer Service Advisor – Face-to-Face, 25 hpw

South Tyneside Council; South Shields; On-site; GBP 27,000 - 32,000; Part time

Job summary

South Tyneside Council is seeking a part-time Customer Service Advisor (25 hpw) based at the Town Hall, South Shields. You will be the first point of contact, delivering high-quality assistance to customers and resolving enquiries in a face-to-face setting.

The role requires handling sensitive situations and dealing with vulnerable customers. The salary is £29,542 per annum pro rata, with a strong benefits package and no skilled worker visa sponsorship. Closing date: 28 October 2026.

Qualifications

• Face to face customer service experience preferred.
• Strong communication and problem solving in a front-line role.
• Ability to handle sensitive situations calmly.

Responsibilities

• Provide excellent customer service at the Town Hall reception, answering and resolving enquiries as first point of contact.
• Process requests for service efficiently and accurately.
• Support vulnerable customers with appropriate, respectful assistance.

Job description

South Tyneside Council is seeking a part-time Customer Service Advisor (25 hpw) based at the Town Hall, South Shields. You will be the first point of contact, delivering high-quality assistance to customers and resolving enquiries in a face-to-face setting.

The role requires handling sensitive situations and dealing with vulnerable customers. The salary is £29,542 per annum pro rata, with a strong benefits package and no skilled worker visa sponsorship. Closing date: 28 October 2026.