Customer Service Advisor - Newcastle

greenbean.vincere.io; Newcastle upon Tyne; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Full training

Job summary

GreenBean in Newcastle is seeking an experienced Customer Service Advisor for a temporary, full-time position in our busy contact centre. You will be the first point of contact, handling inbound enquiries with a professional, friendly approach and delivering excellent service at every interaction.

You’ll update customer records across multiple systems, work closely with colleagues, and participate in all mandatory training.

Qualifications

• Minimum of 1 year's contact centre experience in a customer service environment.
• Excellent communication and listening skills.
• Strong computer literacy and ability to navigate multiple systems.
• Professional, positive and customer-focused approach.

Responsibilities

• Handle inbound customer enquiries and support customers with a range of requests.
• Resolve customer queries at first point of contact where possible.
• Deliver an excellent customer experience while meeting quality and service standards.
• Accurately update customer records across multiple systems.
• Work collaboratively with colleagues to achieve team objectives.
• Identify customer trends and feedback to support continuous service improvement.
• Complete all mandatory training and adhere to company policies and regulatory requirements.

Skills

Customer service

Communication

Multi-system navigation

Tools

CRM software

Job description

Customer Service Advisor

Location: Newcastle (Office-Based)

Contract: Temporary, Full-Time

Pay: £13.45 per hour

Join Our Team

We're looking for experienced Customer Service Advisors to join our busy contact centre in Newcastle on a temporary basis.

If you have a passion for delivering excellent customer service, enjoy working in a fast-paced environment, and have previous contact centre experience, we'd love to hear from you.

This is a great opportunity to join a supportive team where you'll be helping customers with a wide range of enquiries while delivering an outstanding customer experience.

What You'll Be Doing

As a Customer Service Advisor, you'll be the first point of contact for customers, providing professional, friendly, and efficient support.

Your responsibilities will include:

• Handling inbound customer enquiries and supporting customers with a range of requests.
• Resolving customer queries at the first point of contact wherever possible.
• Delivering an excellent customer experience while meeting quality and service standards.
• Accurately updating customer records across multiple systems.
• Working collaboratively with colleagues to achieve individual and team objectives.
• Identifying customer trends and feedback to support continuous service improvement.
• Completing all mandatory training and adhering to company policies and regulatory requirements.

What We're Looking For

To be successful in this role, you'll have:

• A minimum of 1 year's contact centre experience in a customer service environment.
• Excellent communication and listening skills.
• Strong computer literacy and the ability to navigate multiple systems.
• A professional, positive, and customer-focused approach.
• The ability to remain calm and organised in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• A flexible approach to work and changing business priorities.
• The ability to work effectively both independently and as part of a team.

Working Hours

This is an office-based role in Newcastle.

Our operating hours are:

• Monday to Friday: 8:00am – 8:00pm
• Weekends: 8:00am – 6:00pm

You'll work a flexible shift pattern across these operating hours, agreed with your Line Manager and Resource Planning team. Weekend working is a required part of the role.

What You'll Receive

• £13.45 per hour
• Full training and ongoing operational support.
• A welcoming and collaborative team environment.
• The opportunity to gain valuable experience within a busy customer service operation.

If you're an experienced contact centre professional looking for your next temporary opportunity, we'd love to hear from you.