Customer Service Advisor

greenbean; Gateshead; On-site; GBP 15,000 - 21,000; Full time

Job summary

GreenBean is seeking Temporary Customer Service Advisors to support a fast-paced, high-profile campaign launching in October at Gateshead contact centre. The role is short-term, 3 months, with a start date around 5 October and a pay rate of £12.94 per hour.

You'll handle inbound calls and emails, use multiple systems and dual screens, and provide friendly, professional service while adapting to campaign-specific processes. Full training provided.

Qualifications

• Proven customer service experience.
• Strong verbal & written communication.
• Comfort using IT systems and dual screens.
• Willingness to learn and adapt quickly.

Responsibilities

• Handle inbound calls and emails with prompt, friendly support.
• Manage queries efficiently across multiple systems.
• Maintain high standards of professionalism and empathy.
• Adapt to campaign-specific processes and systems.

Skills

Customer service experience

Verbal and written communication

IT systems navigation

Adaptability and learning

Job description

Temporary Customer Service Advisors – (Gateshead)

We’re recruiting enthusiastic Customer Service Advisors to support a fast‑paced, high‑profile campaign launching in October.

This short‑term role is ideal for those who thrive in a busy, customer‑focused environment and enjoy delivering excellent service across phone and email channels.

The Role

• Location: Gateshead contact centre

• Hours: Monday to Friday, 9:00am – 5:00pm

• Duration: Approximately 3 months

• Start Date: Training to begin by 5th October

• Rate of Pay:£12.94 per hour.

What You’ll Be Doing

• Handling inbound calls and emails from customers, providing prompt and friendly support

• Managing queries efficiently, using multiple systems and dual screens

• Ensuring every interaction reflects high standards of professionalism and empathy

• Adapting quickly to campaign‑specific processes and systems

What We’re Looking For

• Proven customer service experience

• Strong communication skills, both verbal and written

• Confidence using IT systems and navigating multiple screens

• A willingness to learn and adapt to new processes quickly