Frontline Customer Assistant: Fast-Paced & Digital-Savvy

Marks & Spencer Group; Cheltenham; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Group is seeking a Customer Assistant for our Food section. You’ll be at the frontline, delivering five-star service as customers shop in our stores across busy periods.

Being digitally confident is essential, with use of Sparks App and in-store devices to enhance the customer experience. You’ll need to work flexibly across shifts, stay composed under pressure, and help drive sales while maintaining high standards of presentation.

Qualifications

• Customer-focused approach to helping shoppers and solving queries.
• Able to adapt to busy store environments and changing tasks.
• Willing to learn and use store digital tools for sales and service.

Responsibilities

• Assist customers on the shop floor, directing them to products and answering questions.
• Process transactions accurately at tills and service points when needed.
• Restock shelves and ensure products are presented with care to drive sales.

Skills

Customer service

Teamwork

Positive attitude

Resilience

Job description

Marks & Spencer Group is seeking a Customer Assistant for our Food section. You’ll be at the frontline, delivering five-star service as customers shop in our stores across busy periods.

Being digitally confident is essential, with use of Sparks App and in-store devices to enhance the customer experience. You’ll need to work flexibly across shifts, stay composed under pressure, and help drive sales while maintaining high standards of presentation.