Dynamic Food Customer Assistant - Fast-Paced Frontline

Marks and Spencer; Bishop's Stortford; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks and Spencer in the UK is seeking Customer Assistants for our Food section, frontline in a high‑volume environment. You’ll help customers find products, deliver friendly service and thrive under pressure in a busy store.

Being digitally confident is essential; you’ll use Sparks App and in‑store devices to enhance the customer experience and ensure products are available when customers need them. A strong team player, you’ll cover different areas as required.

Qualifications

• Passionate about M&S Food products and customer service.
• Willingness to roll up sleeves and work in a fast-paced store.
• Able to thrive under pressure and deliver friendly, helpful service.

Responsibilities

• Frontline role delivering five‑star service at pace to customers.
• Use Sparks App and in-store devices to assist customers.
• Be a team player, flexible across store areas to meet demand.
• Contribute to a positive, high-energy environment during busy periods.
• Confidently suggest and sell new food products to shoppers.

Job description

Marks and Spencer in the UK is seeking Customer Assistants for our Food section, frontline in a high‑volume environment. You’ll help customers find products, deliver friendly service and thrive under pressure in a busy store.

Being digitally confident is essential; you’ll use Sparks App and in‑store devices to enhance the customer experience and ensure products are available when customers need them. A strong team player, you’ll cover different areas as required.