Food Frontline Customer Assistant – Fast-Paced & Digital

Marks and Spencer; England; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer is hiring a Customer Assistant in our Food section. You’ll be at the frontline, providing five-star service and advising customers on our range of food products.

The role requires resilience, a willingness to work across areas, and the ability to stay calm under pressure during busy periods. Flexibility is essential as shifts may vary, and there could be weeks with extended hours around peak periods.

Qualifications

• Experience in delivering high-quality customer service.
• Ability to work in a fast-paced retail environment.
• Strong communication and teamwork skills.

Responsibilities

• Assist customers and answer product questions to drive sales.
• Use Sparks App and in-store devices to help customers find products.
• Present and promote new food products with confidence.
• Work across different store areas to meet shifting demands.

Skills

Customer service

Communication

Tools

POS system

Job description

Marks & Spencer is hiring a Customer Assistant in our Food section. You’ll be at the frontline, providing five-star service and advising customers on our range of food products.

The role requires resilience, a willingness to work across areas, and the ability to stay calm under pressure during busy periods. Flexibility is essential as shifts may vary, and there could be weeks with extended hours around peak periods.