Frontline Client Services Advisor

Citizens Advice BANES; Leeds; On-site; GBP 24,000 - 25,000; Full time

Job summary

Chapeltown Citizens Advice in Leeds is seeking an individual to be the first point of contact for clients seeking advice. The role supports a busy service that prioritises callers from across Leeds and the local face-to-face drop-in service.

We expect self-motivated, enthusiastic team players who can help drive the service forward. Strong communication skills and good computer literacy are essential for meeting our targets and delivering high-quality information.

Qualifications

• Clear and effective communication skills.
• Self-motivated and enthusiastic with a team-player attitude.
• Good computer literacy and ability to work to targets.

Responsibilities

• You will be the first point of contact for clients contacting us.
• This is a busy service; we prioritise callers from across Leeds and operate a face-to-face drop-in service.
• You will contribute to delivering high-quality advice within our operating hours.

Job description

Chapeltown Citizens Advice in Leeds is seeking an individual to be the first point of contact for clients seeking advice. The role supports a busy service that prioritises callers from across Leeds and the local face-to-face drop-in service.

We expect self-motivated, enthusiastic team players who can help drive the service forward. Strong communication skills and good computer literacy are essential for meeting our targets and delivering high-quality information.