Frontline Advice Intake Specialist

Citizens Advice; Leeds; On-site; GBP 22,000 - 26,000; Full time

Job summary

Chapeltown Citizens Advice in Leeds is seeking a dedicated Advice Service Assistant to be the first point of contact for clients. The role supports a busy, client-focused service delivered between 9am and 5pm, with 36.25 hours per week on a fixed-term contract.

You will work under the Advice Service Manager, bringing strong communication and computer literacy to contribute to achieving service targets while upholding high standards of information and advice.

Qualifications

• Effective communication with clients and colleagues.
• Proactive, capable of working to targets and deadlines.
• Good computer literacy and data entry skills.

Responsibilities

• Be the first point of contact for clients in person, by phone, and online.
• Support a busy, client-focused service and help drive service improvements.

Skills

Communication skills

Computer literacy

Job description

Chapeltown Citizens Advice in Leeds is seeking a dedicated Advice Service Assistant to be the first point of contact for clients. The role supports a busy, client-focused service delivered between 9am and 5pm, with 36.25 hours per week on a fixed-term contract.

You will work under the Advice Service Manager, bringing strong communication and computer literacy to contribute to achieving service targets while upholding high standards of information and advice.