Frontline Customer Services Advisor & Admin Support

Citizens Advice; Newcastle upon Tyne; On-site; GBP 20,000 - 23,000; Full time

Job summary

Citizens Advice Newcastle is seeking to appoint an experienced and enthusiastic customer services adviser to join our busy team at Newcastle City Library, right in the heart of the City centre. The successful candidate will start as soon as possible.

As the first point of contact for our clients, you will play a vital role in helping people to access our advice services. You will welcome and assist clients, book appointments, support busy walk-in advice sessions and ensure that people receive

Qualifications

• Experience in a customer service or client-facing role.
• Excellent communication and interpersonal skills.
• Highly organised with the ability to manage a varied workload.
• Strong administrative and IT skills.
• Committed to providing excellent client care.
• Able to work effectively both independently and as part of a team.

Responsibilities

• Welcome and assist clients, book appointments, support busy walk-in advice sessions.
• Provide administrative support to staff and volunteers.
• Work collaboratively as part of a dedicated team.
• Maintain high standards of accuracy and quality in all tasks.

Skills

Customer service

Communication

Interpersonal skills

Organisation

Administrative skills

IT skills

Teamwork

Client care

Job description

Citizens Advice Newcastle is seeking to appoint an experienced and enthusiastic customer services adviser to join our busy team at Newcastle City Library, right in the heart of the City centre. The successful candidate will start as soon as possible.

As the first point of contact for our clients, you will play a vital role in helping people to access our advice services. You will welcome and assist clients, book appointments, support busy walk-in advice sessions and ensure that people receive