INITIAL ASSESSOR

Citizens Advice; Leeds; On-site; GBP 22,000 - 26,000; Full time

Job summary

Chapeltown Citizens Advice in Leeds is seeking a dedicated Advice Service Assistant to be the first point of contact for clients. The role supports a busy, client-focused service delivered between 9am and 5pm, with 36.25 hours per week on a fixed-term contract.

You will work under the Advice Service Manager, bringing strong communication and computer literacy to contribute to achieving service targets while upholding high standards of information and advice.

Qualifications

• Effective communication with clients and colleagues.
• Proactive, capable of working to targets and deadlines.
• Good computer literacy and data entry skills.

Responsibilities

• Be the first point of contact for clients in person, by phone, and online.
• Support a busy, client-focused service and help drive service improvements.

Skills

Communication skills

Computer literacy

Job description

Based in an inner city multi-racial area of Leeds, Chapeltown Citizens Advice is an independent charity. We are a leading provider of legal advice and information that provides a comprehensive advice service from its main office and outreaches.

We are a busy, client focused and dynamic service with a track record of delivering high quality advice. Our services are delivered between 9am and 5pm

Responsible to: Advice Service Manager

Salary scale: £23,953 plus 5% pension contribution

Location: Chapeltown, Leeds

Purpose of post: You will be the first point of contact for clients who contact us. This is a busy service, prioritising callers from across Leeds or via our face to face drop in service. You will be self-motivated, enthusiastic, and a team player who can help drive forward the service. You will have effective communication skills and an ability to work proactively to our targets, both individually and within a team, along with being able to demonstrate effective computer literacy

Hours per week: 36.25 hours per week

Type of contract: Fixed Term to 30/09/27 with potential to extend

Closing date for applications: 4pm 16/9/26