INITIAL ASSESSOR

Citizens Advice BANES; Leeds; On-site; GBP 24,000 - 25,000; Full time

Job summary

Chapeltown Citizens Advice in Leeds is seeking an individual to be the first point of contact for clients seeking advice. The role supports a busy service that prioritises callers from across Leeds and the local face-to-face drop-in service.

We expect self-motivated, enthusiastic team players who can help drive the service forward. Strong communication skills and good computer literacy are essential for meeting our targets and delivering high-quality information.

Qualifications

• Clear and effective communication skills.
• Self-motivated and enthusiastic with a team-player attitude.
• Good computer literacy and ability to work to targets.

Responsibilities

• You will be the first point of contact for clients contacting us.
• This is a busy service; we prioritise callers from across Leeds and operate a face-to-face drop-in service.
• You will contribute to delivering high-quality advice within our operating hours.

Job description

Contract Fixed term contract, until 30 September 2027

Based in an inner city multi-racial area of Leeds, Chapeltown Citizens Advice is an independent charity. We are a leading provider of legal advice and information that provides a comprehensive advice service from its main office and outreaches.

We are a busy, client focused and dynamic service with a track record of delivering high quality advice. Our services are delivered between 9am and 5pm

Responsible to: Advice Service Manager

Salary scale: £23,953 plus 5% pension contribution

Location: Chapeltown, Leeds

Purpose of post: You will be the first point of contact for clients who contact us. This is a busy service, prioritising callers from across Leeds or via our face to face drop in service. You will have self-motivated, enthusiastic, and a team player who can help drive forward the service. You will have effective communication skills and an ability to work proactively to our targets, both individually and within a team, along with being able to demonstrate effective computer literacy

Type of contract: Fixed Term to 30/09/27 with potential to extend

Closing date for applications: 4pm 16/9/26