Frontline Banking & Digital Services Champion

HSBC Group; Bridgnorth; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Over six weeks' holiday

Perks at Work discounts

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Sharesave schemes

Job summary

HSBC Group in Bridgnorth, United Kingdom, is seeking a Customer Service Consultant to educate customers on HSBC digital platforms, protect them against fraud, and support those with more complex needs. The role is full-time, 35 hours per week, with some Saturday shifts and training included.

A starting salary of £27,200 is offered plus a discretionary bonus and benefits. We value clear communication, empathy, and a proactive approach to helping customers.

Qualifications

• Clear communication with customers, ability to build rapport and trust.
• Empathy and patience when assisting customers, including vulnerable individuals.

Responsibilities

• First point of contact for branch customers, owning their needs and delivering an exceptional experience.
• Educate customers on HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine the best support.
• Assist customers with complex banking needs and provide personalised service.
• Take ownership from enquiry to resolution and ensure a high-quality experience.
• Be adaptable to a changing environment and support other branches if needed.

Skills

Communication skills

Empathy

Customer service

Job description

HSBC Group in Bridgnorth, United Kingdom, is seeking a Customer Service Consultant to educate customers on HSBC digital platforms, protect them against fraud, and support those with more complex needs. The role is full-time, 35 hours per week, with some Saturday shifts and training included.

A starting salary of £27,200 is offered plus a discretionary bonus and benefits. We value clear communication, empathy, and a proactive approach to helping customers.