Branch Banking: Customer Service Consultant

HSBC; Wakefield; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Six weeks holiday

Perks at Work discounts

Pension contribution

Life Assurance

Flexible benefits platform

Sharesave schemes

Job summary

HSBC in Wakefield is seeking a Customer Service Consultant to deliver outstanding service, educate customers on digital platforms, and promote financial inclusion. You will be part of the Branch Customer Service Team, identifying vulnerable customers and guiding them through HSBC’s services with empathy.

The role includes full training (9 days in-branch) and a starting salary of £27,200 for a 35-hour week, with an annual discretionary bonus and extensive employee perks.

Qualifications

• Excellent communication skills to engage in effective conversations with customers (clear spoken and written communication).
• Ability to take ownership of customer enquiries through to resolution and deliver a personalized service.
• Resilience in a continuously changing environment.

Responsibilities

• Be the first point of contact for branch customers and deliver an exceptional experience.
• Educate customers on HSBC digital services and fraud awareness.
• Identify customers in vulnerable situations and determine best support.
• Assist customers with complex banking needs to ensure they feel supported.

Skills

Communication skills

Customer service

Empathy

Ownership of enquiries

Job description

HSBC in Wakefield is seeking a Customer Service Consultant to deliver outstanding service, educate customers on digital platforms, and promote financial inclusion. You will be part of the Branch Customer Service Team, identifying vulnerable customers and guiding them through HSBC’s services with empathy.

The role includes full training (9 days in-branch) and a starting salary of £27,200 for a 35-hour week, with an annual discretionary bonus and extensive employee perks.