Digital Banking Customer Advisor – Fraud & Education

Hsbc Global Services Limited; Lancaster; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Six weeks holiday

Perks at Work discounts

Pension contribution

Life assurance

Flexible benefits platform

Sharesave scheme

Job summary

HSBC Global Services Limited in the United Kingdom is seeking a Customer Service Consultant to deliver outstanding service, educate customers on digital platforms, and offer flexible banking choices. The role focuses on fraud awareness and financial inclusion.

You will train with in-branch programs, work 35 hours per week Monday to Friday 09:00-17:00 and Saturday 09:00-13:30, and participate in a 9-day training course.

Qualifications

• Excellent communication skills to engage customers
• Ability to take ownership from enquiry to resolution
• Resilience in a changing environment

Responsibilities

• Be first point of contact for customers in Branch Customer Service Team
• Educate customers on HSBC digital services and fraud awareness
• Identify vulnerable customers and determine support
• Assist customers with complex banking needs

Skills

Communication skills

Empathy

Ownership of enquiries

Resilience

Job description

HSBC Global Services Limited in the United Kingdom is seeking a Customer Service Consultant to deliver outstanding service, educate customers on digital platforms, and offer flexible banking choices. The role focuses on fraud awareness and financial inclusion.

You will train with in-branch programs, work 35 hours per week Monday to Friday 09:00-17:00 and Saturday 09:00-13:30, and participate in a 9-day training course.