Customer Experience Banker - Digital & Fraud Education

HSBC; Lichfield; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Bonus (annual discretionary)

Holiday entitlement

Discounts (Perks at Work)

Pension contribution

Life Assurance

Flexible benefits

Sharesave

Job summary

HSBC is seeking a Customer Service Consultant to provide outstanding service in-branch, educating customers on digital platforms and fraud awareness. You will identify vulnerable customers and support those with complex needs, while delivering a personalised, friendly and efficient service.

The role offers training and progression opportunities within HSBC. You will work 35 hours per week, Monday to Friday 09:00-17:00 and Saturday 09:00-13:30, with a starting salary of £27,200 plus a

Qualifications

• Excellent communication skills enabling effective conversations with customers.
• Ability to own customer enquiries through to resolution with a personalised, efficient service.
• Resilience in a continuously changing environment.

Responsibilities

• Be the first point of contact in our Branch Customer Service Team and deliver an exceptional experience.
• Educate customers about HSBC digital services and fraud awareness.
• Identify vulnerable customers and determine how we can best support them.
• Assist customers with more complex banking needs to ensure they feel supported in their choices.

Skills

Communication

Ownership

Empathy

Resilience

Job description

HSBC is seeking a Customer Service Consultant to provide outstanding service in-branch, educating customers on digital platforms and fraud awareness. You will identify vulnerable customers and support those with complex needs, while delivering a personalised, friendly and efficient service.

The role offers training and progression opportunities within HSBC. You will work 35 hours per week, Monday to Friday 09:00-17:00 and Saturday 09:00-13:30, with a starting salary of £27,200 plus a