Digital Banking Education & Fraud Awareness Advisor

HSBC Group; Lancaster; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Six weeks' holiday

Perks at Work discounts

Pension contribution

BUPA Healthcare

Life Assurance

Flexible benefits platform

Job summary

HSBC Group in the United Kingdom is seeking a Customer Service Consultant to deliver outstanding support, educate customers on digital platforms, and offer flexible banking options. You'll help protect customers with fraud awareness and support those with complex needs to ensure financial inclusion.

In this full-time role, you'll work 35 hours weekly (Mon-Fri 09:00-17:00 and Sat 09:00-13:30). You'll receive full training (9 days in-branch) and a starting salary of £27,200 plus a discretionary

Qualifications

• Experience in customer service is helpful but not essential
• Great conversational skills and a genuine passion for going above and beyond for customers
• Ability to educate customers on HSBC digital services and fraud awareness
• Ability to identify vulnerable customers and provide appropriate support
• Strong communication, empathy and problem-solving abilities

Responsibilities

• Be the first point of contact for customers and own their needs
• Educate customers on HSBC digital services and fraud awareness
• Identify vulnerable customers and determine the best way to support them
• Assist customers with complex banking needs and ensure they feel supported
• Engage in effective conversations with customers and provide a personalised, friendly service
• Own customer inquiries through to resolution in a changing environment

Skills

Customer service

Communication

Fraud awareness

Empathy

Financial inclusion

Job description

HSBC Group in the United Kingdom is seeking a Customer Service Consultant to deliver outstanding support, educate customers on digital platforms, and offer flexible banking options. You'll help protect customers with fraud awareness and support those with complex needs to ensure financial inclusion.

In this full-time role, you'll work 35 hours weekly (Mon-Fri 09:00-17:00 and Sat 09:00-13:30). You'll receive full training (9 days in-branch) and a starting salary of £27,200 plus a discretionary