Frontline Banking Advisor – In-Branch Support

Nationwide; Ashington; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing benefits

Volunteer days

Training & development

Annual bonus

Private medical insurance

Pension

Life assurance

Salary sacrifice

Job summary

Nationwide is seeking a Customer Representative to join our branch team in Bournemouth. You’ll deliver face-to-face, phone and online support, handling everyday banking needs and guiding customers to suitable services.

This permanent, full-time role offers a 35-hour week with a Monday–Saturday pattern. You’ll be part of a local branch network committed to fairer finances and excellent customer care.

Qualifications

• Experience in customer service is helpful; banking experience not required.
• Patience, empathy and strong people skills to understand customers’ banking needs.
• Ability to work in a fast-paced environment with shifting priorities.
• Comfort with technology and being digitally savvy.
• Strong teamwork and clear, confident communication across face-to-face, phone and digital channels.

Responsibilities

• Welcome customers into the branch and understand their needs to offer trusted, friendly help with their banking.
• Handle transactions and queries accurately, while keeping customer needs, security and fairness front of mind.
• Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
• Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
• Take responsibility for doing things the right way. Follow processes, spot potential issues, and escalate concerns where needed to protect customers and Nationwide.

Job description

Nationwide is seeking a Customer Representative to join our branch team in Bournemouth. You’ll deliver face-to-face, phone and online support, handling everyday banking needs and guiding customers to suitable services.

This permanent, full-time role offers a 35-hour week with a Monday–Saturday pattern. You’ll be part of a local branch network committed to fairer finances and excellent customer care.