Frontline Admin Officer: Hearings & Case Support

Brook Street; Leicester; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Basic DBS

Job summary

Brook Street in Leicester is seeking an Admin Officer to provide frontline support within a busy government environment. You will handle hearings preparation, offer face-to-face, telephone and written assistance, and ensure records are accurate and secure.

Working 37 hours per week, Monday to Friday, 9:00am–5:00pm, with a pay rate of £12.86 per hour. A BASIC DBS will be required as part of the onboarding checks.

Qualifications

• Experience managing records, case files, and day-to-day office processes.
• Strong IT skills with confidence using Microsoft Office and databases.
• Clear communication and ability to support people with different needs.

Responsibilities

• Undertake administration to prepare for, facilitate and conclude hearings.
• Provide face-to-face, telephone and written support; signpost to services.
• Use HMCTS scripts to give clear, consistent information.
• Follow complaints policies; respond promptly to prevent escalation.
• Assist with operational support and process work to meet targets.
• Handle case files with accurate data entry and secure information.
• Support jury service tasks, including selection and attendance tracking.
• Help with listing and scheduling, including urgent matters.
• Contribute to enforcement support, including financial assessments and basic reports.
• Support health and safety operations and governance under team leader guidance.
• Identify risks relating to HMCTS buildings and inform the Senior Person on Site.

Job description

Brook Street in Leicester is seeking an Admin Officer to provide frontline support within a busy government environment. You will handle hearings preparation, offer face-to-face, telephone and written assistance, and ensure records are accurate and secure.

Working 37 hours per week, Monday to Friday, 9:00am–5:00pm, with a pay rate of £12.86 per hour. A BASIC DBS will be required as part of the onboarding checks.