Gov Admin Officer: Hearing Support & Service Coordination

Brook Street; Leicester Forest East; On-site; GBP 15,000 - 21,000; Full time

Job summary

Brook Street is hiring an Admin Officer in Leicester to support hearing activity and operations. The role involves answering calls, face-to-face assistance, and signposting customers to the right services using scripts and knowledge articles.

You will handle juries, listings, scheduling, and monitoring case files with strict data security. A DBS check will be required on onboarding and the position runs Monday to Friday, 9am-5pm, at a pay rate of £12.86 per hour.

Qualifications

• Administrative experience in busy office environments.
• Ability to handle sensitive information with discretion.
• Customer service orientation and empathy.

Responsibilities

• Undertake administrative tasks to prepare for hearings and support activity.
• Provide face-to-face and remote assistance, answer calls and respond to correspondence.
• Signpost users to the right support using scripts and knowledge articles.
• Support complaints processes and escalate when needed to prevent escalation.
• Keep case files accurate, ensure secure information management and retention compliance.
• Manage jury service tasks including selection, deferral, reassignment and attendance tracking.
• Assist with listing, scheduling, and diary coordination for urgent matters.
• Support enforcement activities and produce basic statistical/financial reports.

Skills

Calm demeanor

Customer-focused

Clear communication

Attention to detail

Data handling

Procedural follow-up

Job description

Brook Street is hiring an Admin Officer in Leicester to support hearing activity and operations. The role involves answering calls, face-to-face assistance, and signposting customers to the right services using scripts and knowledge articles.

You will handle juries, listings, scheduling, and monitoring case files with strict data security. A DBS check will be required on onboarding and the position runs Monday to Friday, 9am-5pm, at a pay rate of £12.86 per hour.