Court Admin Officer – Frontline Public Service

Brook Street; East Midlands; In loco; GBP 24.000 - 26.000; Tempo pieno

Descrizione del lavoro

Brook Street in Nottingham is seeking an Admin Officer to support courts and ensure access to justice. You will handle administrative checks, vacancy management, and data entry with accuracy, working Monday to Friday 9am-5pm.

The role involves customer-facing support, handling inquiries by phone, email, and in person, using service scripts, and assisting with hearing preparation, listing, and simple statistics. DBS check may be required.

Competenze

• Experience with case management and court hearing support.
• Ability to handle sensitive information with discretion.
• Strong organisational skills and accuracy in data entry.

Mansioni

• Undertake administrative checks and vacancy management to ensure details are accurate
• Provide customer-focused support to users and stakeholders via face-to-face interaction, telephone, and written formats
• Use service scripts and knowledge articles to signpost users to the right services
• Handle administrative tasks to prepare for, facilitate, and conclude hearing activity
• Follow complaints policies and procedures and keep records updated
• Process case files with secure information management and retention compliance
• Support jury service tasks including selection, deferral, reassignment, and attendance tracking
• Assist with listing and scheduling and respond to urgent matters
• Support enforcement procedures, including financial assessments and producing basic reports
• Contribute to health and safety operations under team leader guidance

Conoscenze

Administrative skills

Attention to detail

People skills

Communication

Compliance

Descrizione del lavoro

Brook Street in Nottingham is seeking an Admin Officer to support courts and ensure access to justice. You will handle administrative checks, vacancy management, and data entry with accuracy, working Monday to Friday 9am-5pm.

The role involves customer-facing support, handling inquiries by phone, email, and in person, using service scripts, and assisting with hearing preparation, listing, and simple statistics. DBS check may be required.