Administrative Officer - Court & Client Support

Brook Street; Oxford; On-site; GBP 24,000 - 26,000; Full time

Job summary

Brook Street is recruiting for an Admin Officer in Oxfordshire. This customer‑focused role supports users, stakeholders and teams across Oxford, with 37 hours per week, Monday to Friday, and a pay rate of £12.86 per hour.

You will maintain vacancy records, respond to inquiries by phone, face‑to‑face or email, support court/hearing processes, and manage case files. Onboarding will require an Enhanced DBS, and Brook Street supports armed forces personnel and veterans.

Qualifications

• Customer-focused approach with clear communication.
• Strong accuracy in handling case files and records.
• Ability to follow procedures and meet targets.
• Calm judgement under pressure.
• Resilience when dealing with complaints.

Responsibilities

• Maintain vacancy records by checking details and updating templates.
• Provide face-to-face, telephone and written responses signposting users to the right support and services.
• Handle administrative tasks to prepare, facilitate, and result court/hearing processes, following scripts and knowledge articles.
• Support users with specific needs by sharing clear information to help them participate effectively.
• Process complaints in line with policies and procedures, responding promptly to prevent escalation.
• Undertake operational support using standard operating procedures to meet performance targets and service standards.
• Manage case files with accurate data entry and secure information management.
• Support jury service administration (selection, deferral, reassignment, attendance tracking) plus expenses and court fees.
• Assist with listing and scheduling, diary coordination, and urgent administrative requests.
• Support enforcement procedures, including financial assessments and basic statistical reporting.
• Contribute to health and safety operations (PEEPs, facility checks, issue logging, governance).

Skills

Customer-focused

Administrative accuracy

Follow procedures

Calm under pressure

Attention to detail

Time management

Job description

Brook Street is recruiting for an Admin Officer in Oxfordshire. This customer‑focused role supports users, stakeholders and teams across Oxford, with 37 hours per week, Monday to Friday, and a pay rate of £12.86 per hour.

You will maintain vacancy records, respond to inquiries by phone, face‑to‑face or email, support court/hearing processes, and manage case files. Onboarding will require an Enhanced DBS, and Brook Street supports armed forces personnel and veterans.