Hearing & Case Admin Officer – Customer-Focused Support

Brook Street; Maidstone; On-site; GBP 24,000 - 27,000; Full time

Job summary

Brook Street is recruiting an Admin Officer in Maidstone (ME16 8EQ). The role involves first-line contact with users, judicial office holders, and partner agencies, and requires supporting people with varied needs.

37 hours weekly from Monday to Friday, 9:00am–5:00pm, at a pay rate of £12.86 per hour. The successful candidate will provide admin and operational support for hearings, handle enquiries, manage case files, and assist with jury service tasks, scheduling, and basic reporting.

Qualifications

• Proficient with Microsoft Office and databases.
• Clear communication, especially in difficult or distressing situations.
• Ability to work in a team and adapt to changing priorities.
• Proactive problem-solving to resolve routine issues and escalate when needed.
• Strong customer-focused mindset and professional demeanor.

Responsibilities

• Prepare for, facilitate, and help conclude hearings with admin and operational support.
• Provide guidance to users via face-to-face, telephone/webchat, and written communications.
• Use service scripts to signpost users to the right support and keep information consistent.
• Manage enquiries, resolve issues where possible, and escalate appropriately to prevent delays.
• Handle case files with accurate data entry and secure information management.

Skills

Microsoft Office

Databases

Clear communication

Teamwork

Problem solving

Job description

Brook Street is recruiting an Admin Officer in Maidstone (ME16 8EQ). The role involves first-line contact with users, judicial office holders, and partner agencies, and requires supporting people with varied needs.

37 hours weekly from Monday to Friday, 9:00am–5:00pm, at a pay rate of £12.86 per hour. The successful candidate will provide admin and operational support for hearings, handle enquiries, manage case files, and assist with jury service tasks, scheduling, and basic reporting.