Front Office Team Member

Accor Hotels; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join Accor Hotels as a Front Office Team Member, where you will create memorable experiences for guests from check-in to departure. In this role, you will provide exceptional service, promote hotel facilities, and contribute to a supportive and inclusive environment. Opportunities for growth and development await you within this global hospitality leader.

Benefits

Employee benefit card for discounted rates at Accor worldwide

Learning programs through our Academies

Opportunities for talent development and growth

Participation in Corporate Social Responsibility activities

Qualifications

• Fluency in English is essential.
• Experience in hospitality is an asset.
• Additional languages are a plus.

Responsibilities

• Greet and check-in guests while providing exceptional service.
• Promote hotel facilities and enhance guest experience.
• Respond to requests and settle accounts.

Skills

Service-focused personality

Tools

Opera

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.

By joining us, you will become a Heartist because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, your colleagues, and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

Job Description

First impressions are everything! As a Front Office Team Member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Green Key

What you will be doing:

• Greet, check-in, respond to requests, and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

Your experience and skills include:

• Service-focused personality is essential

Additional Information

Experience is an asset
Prior experience working with Opera or a related system
Fluency in English
Additional languages are a plus

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.