Front Office Team Member

21c Museum Hotels; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking hospitality leader as a Front Office Team Member in London! This role offers you the chance to enhance guest experiences, manage reservations, and ensure smooth arrivals and departures. You'll be part of a dynamic team that values inclusivity and personal growth. Enjoy perks like discounted stays at hotels worldwide, continuous learning opportunities, and a supportive work environment. If you are passionate about customer service and ready to embrace new challenges, this position is perfect for you!

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates worldwide

Continuous learning with Accor Academy

Support for wellbeing

Opportunities across 5000 hotels

Participation in diversity initiatives

Qualifications

• Prior experience with Opera or a related system is preferable.
• Fluency in English is required for effective communication.

Responsibilities

• Take care of guests from their arrival through to their departure.
• Handle guest complaints and ensure high-quality service throughout their stay.

Skills

Customer Service

Fluency in English

Education

Right to work in the UK

Tools

Opera

Job description

Company Description

Why work for Accor?
We are more than a worldwide leader. We welcome you as you are, offering a job and brand that match your personality. We support your growth and learning every day, ensuring work brings purpose to your life. During your journey with us, you can explore Accor’s limitless possibilities.
Join Accor and write each chapter of your story. Together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

As our next Front Office Team Member, you will:

• Take care of guests from their arrival through to departure
• Contribute to guest satisfaction by providing high-quality services throughout their stay
• Handle guest complaints and remarks promptly
• Carry out all operations concerning guest arrival and departure according to internal procedures
• Inform guests about formalities, special conditions, and available services
• Handle phone calls
• Apply internal audit procedures
• Pass on information to other departments and team members as necessary
• Ensure all guest documentation is up-to-date and available
• Update guest information regularly
• Handle reservations

Benefits

As part of our team, you can enjoy:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&Cs apply)
• Discounted hotel rates worldwide in Accor Hotels
• Continuous learning and development through our Accor Academy
• Support for your wellbeing in professional and personal life
• Opportunities to grow across 5000 hotels in over 100 countries
• Participation in initiatives for a more inclusive and sustainable world
• And many more benefits aimed at helping you grow and express your personality

Qualifications

• Experience with Opera or similar systems is preferred
• Fluency in English
• Customer service skills
• Right to work in the UK

Additional Information

Interested? Get in touch. We look forward to hearing from you.

About working at Ibis London Excel:

Join the Accor network, a global hospitality leader. Be yourself, work purposefully, grow, learn, enjoy, and explore limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality.

Diversity & Inclusion

We are committed to creating an inclusive environment that attracts, recruits, and promotes diverse talent, ensuring everyone feels they belong.

Data Privacy

When you apply to Accor UK, your personal data is processed to manage your application. We may also process data from third parties. Your responses to questionnaires will not result in automated decisions. We comply with all relevant data protection laws, including GDPR and the Data Protection Act 2018. Details of data processing and your rights are available in our Employee Privacy Policy.