Hotel Receptionist / Front Office Team Member

TN United Kingdom; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Mercure London Bridge Hotel is seeking a Front Office Team Member / Receptionist in London. The role involves welcoming guests, ensuring their well-being, and coordinating with various departments. Join a diverse team committed to excellent service and personal growth.

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates worldwide

Continuous learning and development

Support for wellbeing

Opportunities across 5000 hotels

Qualifications

• Passionate about guest service and improving service quality.

Responsibilities

• Welcome guests warmly and ensure their well-being.
• Coordinate with hotel departments for a memorable guest experience.

Skills

Fluency in English

Job description

Job Description

Located in the heart of London, Mercure London Bridge Hotel is seeking a Front Office Team Member / Receptionist to bring your sparkling personality and provide excellent guest service.

Benefits:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C applies)
• Discounted hotel rates worldwide in Accor Hotels
• Continuous learning and development through our Accor Academy
• Support for your wellbeing in both professional and personal lives
• Opportunities across 5000 hotels in over 100 countries
• Participation in initiatives for a more inclusive and sustainable world
• Many more benefits and perks aimed at helping you grow and express your personality

Role Responsibilities:

As our next Receptionist, you will be the ‘face of Mercure London Bridge’, welcoming guests warmly, ensuring their well-being, and adding a personal touch to their stay. You will coordinate with different hotel departments to ensure a memorable guest experience. You should be passionate and dedicated to continuously improving our service quality.

Additional Information:

You will receive training in all front-of-house functions and safety procedures. Fluency in English is required. To help you settle into your role, a one-night stay will be arranged for you to experience the guest perspective firsthand.

Our Commitment to Diversity & Inclusion:

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent, fostering a sense of belonging for everyone.

Join Us:

By working at Mercure London Bridge, you will be part of the global Accor network, a leader in hospitality. Discover more about our stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality. We look forward to hearing from you.