Front Office Team Member

ibis, ibis Styles, ibis budget; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading hospitality company as a Front Office Team Member in London. You will manage guest experiences from arrival to departure, ensuring satisfaction and quality service. Enjoy benefits like free night stays and discounts while growing your career in a diverse environment.

Benefits

Free night stays in UK hotels

50% discount in any Accor Restaurant

Discounted hotel rates worldwide

Access to Accor Academy for continuous learning

Qualifications

• Prior experience working with Opera or a related system is preferable.
• Fluency in English required.

Responsibilities

• Take care of guests from their arrival through to their departure.
• Handle any guest complaints and provide a response as soon as possible.
• Carry out all operations concerning guest arrival and departure.

Skills

Customer Service

Fluency in English

Tools

Opera

Job description

Join us to apply for the Front Office Team Member role at ibis, ibis Styles, ibis budget.

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Company Description

Why work for Accor?

We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring work brings purpose to your life. Join us to explore the limitless possibilities at Accor. Discover your story at https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

As our next Front Office Team Member, you will:

1. Take care of guests from their arrival through to their departure
2. Contribute to guest satisfaction by providing high-quality services throughout their stay
3. Handle guest complaints and remarks promptly
4. Carry out all operations concerning guest arrival and departure in compliance with internal procedures
5. Inform guests about formalities, special conditions, and available services
6. Handle phone calls
7. Apply internal audit procedures
8. Pass on information to other departments and team members as necessary
9. Ensure all guest documentation is up-to-date and available
10. Update guest information regularly
11. Handle reservations

Benefits

As part of our team, you can enjoy:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C applies)
• Discounted hotel rates worldwide in Accor Hotels
• Continuous learning through our Accor Academy
• Support for your wellbeing in professional and personal life
• Opportunities across 5000 hotels in over 100 countries
• Participation in initiatives for a more inclusive and sustainable world
• And many more benefits to help you grow and express your personality

Qualifications

• Previous experience with Opera or similar systems is preferred
• Fluency in English
• Customer service skills
• Right to work in the UK

Additional Information

Interested? Contact us—we look forward to hearing from you.

By working at Ibis London Excel, you join the global Accor network. Be yourself, work with purpose, grow, learn, enjoy, and explore limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our Commitment to Diversity & Inclusion

We are an inclusive company aiming to attract, recruit, and promote diverse talent, creating a welcoming environment for all.

Data Privacy

When you apply, your personal data is processed in accordance with GDPR and the Data Protection Act 2018. Details are available in our Employee Privacy Policy.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality